Return & Refund Policy
1. Return & Exchange Time
You can request a return or exchange within 7 days of receiving your order. Requests made after this period may not be accepted.
We recommend checking your product as soon as it is delivered.
2. Important Proof Requirement
If you receive a damaged, defective, or incorrect product, a complete unboxing video is required within 24 hours. The video must clearly show the sealed package, the opening process, and the condition of the product.
Without this video, we may not be able to process your request.
3. Product Condition
To be eligible for a return or exchange, the product must be unused, unwashed, and in its original condition. All tags and packaging should be intact.
Products that do not meet these conditions may be rejected.
4. Non-Returnable Items
Certain items are not eligible for return or exchange. These include customized products, accessories, and items purchased on sale unless they are defective.
Please review product details carefully before placing your order.
5. Steps for Damaged or Wrong Product
If you receive a damaged or incorrect item, follow these steps:
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Contact us within 24 hours of delivery
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Share photos and the unboxing video
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Our team will review your request within 48 hours
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If approved, we will arrange a replacement or refund
6. Exchange Process (Size Issues)
If you need a size exchange, you can request it within the return window. Exchanges are allowed once per order and depend on product availability.
We will arrange a pickup and send the replacement after receiving the original item.
7. Return Process
To return a product, first raise a request with our support team. Once approved, we will arrange a reverse pickup from your location if available.
After receiving the product, we will inspect it before proceeding further.
8. Refund Process
Refunds are initiated only after the returned product passes our quality check. This ensures that the product meets all return conditions.
The refund process usually takes 4 - 6 working days after approval.
9. Refund Method
For prepaid orders, the refund will be sent to the original payment method. For Cash on Delivery orders, the refund will be processed via bank transfer or a payment link.
Our team will guide you if needed.
10. Return Shipping
We offer reverse pickup in most serviceable areas. If pickup is not available, you may need to ship the product yourself, and we may reimburse the cost depending on the case.
Please keep the receipt for reference.
11. When Returns Can Be Rejected
Returns may be declined if the product shows signs of use, damage, or missing tags. Requests without proper proof, such as the required video, may also be rejected.
We follow these rules to ensure fairness for all customers.
12. Final Decision
All return, exchange, and refund requests are subject to VastraMod's approval. Our decision will be final in such cases. We always aim to be fair and reasonable.
13. Policy Updates
We may update this policy from time to time. Any changes will be updated on this page.
